As a leader in multi-room audio, Russound is dedicated to providing the most robust audio systems possible. Designed to be installed, configured, and supported by dedicated audio professionals, Russound products are known for their quality and reliability. As more and more technologies and products converge in today's connected homes and businesses, the possibilities of compatibility or service issues can arise at any time.
The vast majority of any issues are usually temporary in nature and will likely resolve themselves without any further action needed. This page will be used to help communicate the current operational status of Russound's products and connected services. Please check this page before contacting Russound Technical Support if you suspect there could be a general issue with any Russound products or connected services.
Russound Streaming Audio Products
| Item | Status | Comment |
|---|---|---|
| MBX-AMP |  |
No Known Issues |
| MBX-PRE | |
No Known Issues |
| XZone70V (Legacy) | |
No Known Issues |
| XSource (Legacy) | |
No Known Issues |
| MCA-88X (Legacy) | |
No Known Issues |
| XZone4 (Legacy) | |
No Known Issues |
| DMS-3.1 (Legacy) | |
No Known Issues |
| X5 (Legacy) | |
No Known Issues |
Streaming Services
| Item | Status | Comment |
|---|---|---|
| SiriusXM | |
See Note 2 Below |
| Pandora |  |
See Note 1 Below |
| Spotify | |
No Known Issues |
| Napster | |
No Known Issues |
| TuneIn | |
No Known Issues |
| vTuner | |
No Known Issues |
Connected Devices and Drivers
| Item | Status | Comment |
|---|---|---|
| Amazon Alexa | |
No Known Issues |
| Compass Control | |
No Known Issues |
| Control4 | |
No Known Issues |
| Fibaro | |
No Known Issues |
| KNX | |
No Known Issues |
| RTI | |
No Known Issues |
| URC | |
No Known Issues |
Russound Cloud Services
| Item | Status | Comment |
|---|---|---|
| Firmware Updates | |
No Known Issues |
| RCI Unlocking | |
No Known Issues |
| Russound (iOS) | |
No Known Issues |
| Russound (Android) | |
No Known Issues. |
| MyRussound (iOS) | |
No Known Issues |
| MyRussound (Android) | |
No Known Issues. |
Reported Issues
Note 1: Update June 17, 2024: We have been notified that Pandora is not working on multiple legacy systems. We alerted our engineering team to the issue, and they have reached out to Pandora to investigate the issue on why this is occurring. Once it is fixed, the service should immediately start working again. Please feel free to reach out to us if you have any further questions while we continue to investigate this problem.
Affected models include XZone70V, XSource, MCA-88X, XZone4, DMS-3.1, and X5
Note 2: SiriusXM has announced a change to their streaming service which will impact Russound’s previous generation of XStream™ streaming devices.
The models affected are:
DMS-3.1
XStream X5
MCA-88X
XZone4
XSource
XZone70V
The scheduled implementation date of this change was March 31, 2021.
We have set up a webpage at www.russound.com/sxm with more information about this change to the SiriusXM service.
